Help

About > Contact Us > Help FAQ

List of 13 frequently asked questions.

  • What is SaintsNet?

    SaintsNet is a secure Learning Management and Student Information System that allows teachers and students to collaborate with online and digital content. Students are enrolled in course sections where teachers may post content, assignments and more. Parents have access to these course sections as well as Parent groups relating to their division. 

    Helpful videos and tips may be found at the SaintsNet Help Blog.
  • What is my username or password?

    You may try the "Help?" link in the sign-in area here: http://www.st.catherines.org/app#login for automatic help. You may request to have your username and/or password sent to you via email address on file at the school. Contact Jim Robb at mystcsupport@st.catherines.org for additional assistance.
    Families new to St. Catherine's will be contacted via email with username and password information.
  • Do you have an app for St. Catherine's for phones and other mobile devices?

    We have redesigned the St. Catherine's website to automatically adjust to a variety of viewing devices. If you are on a smartphone, the website may provide you with a simplified mobile experience.

    However, we provide a mobile specific web experience that works well:
    St. Catherine's mobile website: www.st.catherines.org/mobile
    Once you are on this mobile site you may bookmark it or "Save to Home Screen" for future use.

    The mobile experience is designed to provide most needed information while on the go. If you sign-in, you can access the online directory and course schedules for middle and upper school students as well.
  • My contact information (address, telephone, email) has changed. Who do I contact at school?

    Please contact the division office for your child (Lower, Middle, Upper School) using the contact information on this web page. Your change of information will be updated in the various school databases.
  • Where do I find a year-long calendar of major dates?

    You can find the calendar by clicking on News & Calendar and choose the Calendar page. There is a button for "Major Dates 20XX-20XX". Click on the button to open a PDF version you can view or print.

    Link: Calendar Page

    Parents can also find the Major Dates calendars listed on Papers for Parents
  • Where do I find Magnus Health (CareFlow) health records and athletic forms?

    Click on the Resource Board link at the upper-left of the screen. On the Resource Board choose CareFlow.

    Follow the link below to get started.

    Link: Parent Resource Board
  • How do I view Report Cards?

    Report cards are made available each grading period online.
    An email communication (Pushpage) is typically sent by the Division Director when report cards are available for viewing.

    NOTE: You must have Adobe Reader or Adobe Acrobat installed to view the report cards. If you need to, download Adobe reader here: www.adobe.com and follow the instructions to download Adobe Reader.
    • Sign-in to the website
    • On the SaintsNet click on your child's name and look for the Performance channel
    • In the Performance Channel, click on Report Cards for the desired School Year
    • Click on the desired grading period
    • Note that Lower School report card access may be disabled at times as grades are prepared
    NOTE: Pop-ups must be enabled for your particular browser in order for the report card to open in a new window. Report cards are PDFs and are typically available to view within browser windows. See the Pop-up FAQ.
  • How do I configure Pop-up windows on my internet browser software so I can view report cards?

    St. Catherine's School website uses pop-ups to display report cards. Most browsers are set to block pop-ups from websites. Pop-ups can be enabled for individual websites or for all websites. The instructions vary by web browser so here are some links from the browser providers directly so you can learn more:

    Link: Internet Explorer
    Link: Mozilla Firefox Pop-up options
    Link: Google Chrome
  • I don't seem to be receiving email communications from school. How do I set my email software to receive school emails?

    First, you should sign-in to SaintsNet and check your "Profile" under the account link to verify that the desired email is listed correctly.
    Next, look for and select Notifications option on the left-hand side of the account screen.
    stopped receiving emailsLook for Bulk Email part-way down the page.  If there is a check mark in the box, it means you are set to receive pushpages. The various categories represent various lists you may be or have been included in. (It is best not un-check the individual lists)

    stopped receiving emails

    St. Catherine's School typically uses a bulk email system to send school communications. In some cases, these emails could be considered "SPAM" by email software and be blocked or routed to a SPAM folder.

    To help ensure that emails reach you, please check the following:
    • Check your SPAM or Junk Mail folder if you have them to see if wanted emails are ending up in there. You may be able to choose to allow the sender's email to come to your inbox instead.
    • Please add these domains to your “Safe Senders or Whitelist in your email client:
    stcatherinesva@myschoolemails.com
    stcatherinesva@myschoolapp.com
    You may have to check with your email software provider for specific instructions.

  • What is Flash and do I need it?

    From the Adobe website: "Adobe® Flash® Player is a cross-platform browser-based application runtime that delivers uncompromised viewing of expressive applications, content, and videos across screens and browsers."

    Flash may help on parts of the St. Catherine's School web site such as the Media Player and the Virtual Tour. We are working hard to make the St. Catherine's School website experience viewable on all platforms.

    To get the latest flash player click on this Link: http://get.adobe.com/flashplayer/
  • I want to add calendar information from school on my portable device. Does St. Catherine's offer a way to do that?

    St. Catherine's offers iCal feeds for various event channels on the website. The iCal feeds are listed on the http://st.catherines.org/mashup page. You may have to search on the web for methods of how to use this information for your particular device.

    It is possible, for instance to use the iCal feed information in Google Calendar. If events are added or changed in the School Event Categories, they update in your Google calendar.
  • I get a browser error about TLS. What does it mean?

    Blackbaud's cloud-based security service, K12 Shield, provides a new level of protection and security to the “on” Products. With this newer security, older browsers, such as Internet Explorer 7, 8, 9, and 10, Safari 6, and Firefox 23 and 24, need to be updated for the new encryption method to be used.
    Note: The best way to avoid this error is to make sure you are using the most up-to-date version of your web browser. However, if you are unable to get the latest version, you will need to modify your browser settings, as follows:

    Instructions for IE:

    The compatible versions of the Transport Layer Security (TLS) encryption method need to be manually set in your browser settings.
    1. Open Internet Explorer
    2. Click on the Tools menu
    3. Select Internet Options
    4. Select the Advanced tab and scroll to the bottom
    5. Unmark the boxes for the older and less secure versions of SSL and TLS (highlightedred in the image below)
    6. Mark the boxes for TLS 1.1 and 1.2
    • Click Apply
    • Restart your browser for the new settings to take effect.

    Instructions for Firefox:

    1. Open Firefox
    2. In the address bar, enter about:config
    3. Click the button to continue past the warning
    4. Enter security.tls.version.max in the Search field
    5. Double click on the integer in the Value field
    6. Change the value to 3, which will enable TLS 1.2
    7. Click OK
    8. Restart your browser

Division Contacts

List of 3 members.

6001 Grove Avenue | Richmond, Virginia 23226 | (p) 804.288.2804 |  (f) 804.285.8169
Experts in the way girls learn best, St. Catherine’s offers a rigorous liberal arts education, Mandarin Chinese and Spanish (JK- grade 12), JK- grade 12 STEM (Science, Technology, Engineering, Mathematics) and 23 AP classes and 33 honors classes. Call us today for a tour 804-288-2804.